Posted by Xerox makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience.
Digital Support Representative for Customer Support – Lisbon, Portugal
Job Description:
This role is critical in the Support Cycle by proactively selling the benefits of troubleshooting via Telephone, Video Conferencing and Web Chat
This position requires superior Customer Support skills that include Empathy and Sense of Urgency as well as sound Technical Skills & Aptitude
We are Partners, we are Leaders, we are Experts and we are looking for native/ fluent French Speakers to become part of the Xerox Digital Support Team – Our team is responsible to offer the best customer experience through our Remote Support Solutions.
We add value to our internal and external customers by providing the best Remote Hardware, Software and Network Solutions.
Qualification:
1-2 years of related experience preferred
Demonstrated Superior Customer Service Skills
Experience using Social Media technologies (Skype, Facetime, Google Duo)
Experience with Apple and Android devices to support video conferencing
Solve Customer Hardware, Software and Networking problems at first contact
Solid Problem-Solving Skills
Ability to communicate effectively – listening, written & verbal
Ability to deliver results independently and as a part of a team
Strong Organizational, Prioritization & Time Management Skills
Critical thinking and decision making