Posted by Accenture plc is an Irish-based multinational professional services company that specialises in IT services and consulting. A Fortune Global 500 company, it reported revenues of $44.33 billion in 2020 and had 569,000 employees.
New Associate-IT Help desk
Job Description:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support.
Roles and Responsibilities
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your team and your direct supervisor
You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be working closely with project members to effectively deliver on the requirements
You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Skill
Adaptable and flexible
Ability to perform under pressure
Agility for quick learning
Written and verbal communication
Ability to manage multiple stakeholders
Until travel restrictions change, interviews will continue to be conducted virtually.