Posted by At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it.
Technical Support Engineer – Remote
Job Description:
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Respond to customer technical problems/issues related to hardware and/or software via e-mail, chat and phone.
Apply diagnostic/troubleshooting techniques to identify problems, investigate causes and recommend solutions.
Monitor and track issues to ensure accurate resolution.
Use our knowledge databases to help identify products that have known issues and follow guidelines to help our service calls/contacts.
Document problems in our solutions databases to create troubleshooting foundations for future diagnostics.
Qualification:
Advanced English Level
Customer technical support experience
Unix and Linux knowledge
Competent Certifications on Servers, Networking and Troubleshooting and/or 2-3 years of equivalent experience.
Application closing date: July 28th, 2022