Posted by If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top or simply take you in an exciting new direction. HSBC offers opportunities, support and rewards that will take you further.
Customer Service Modern Apprenticeship – (External applicants only)
Location: Leeds, Sheffield, Swansea, Hamilton, Birmingham
Hybrid role: 2 – 3 days a week in the office
Salary from £22,000
This is an exciting new permanent, entry level opportunity within Wealth and Personal Banking, which will see successful applicants to join as a Level 6 SCQF Financial Services Customer Adviser.
This is an 18-month Apprenticeship programme, with an opportunity for a progression to more complex role. Throughout the programme, you will get to know our product and services and be part of a team to deliver the exceptional service to our customers.
Job Description:
A genuine interest in customers and a passion for the service you provide.
Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably.
Embraces and implements change that will improve our business performance
Ability to apply relevant rules, guidelines and judgement to understand principle-based opportunities and direction.
Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility.
Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have.
Proactive desire to self-development in skills required to further support our customers and better their banking experience.
5 GCSEs/5 National 4’s – Scotland (or equivalent) at or above grade 3/E, including Maths and English
As per the Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and have continued Right to Work in the UK for the duration of the programme.