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Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S.,
Cognizant Career Opportunities for Graduate Freshers, Entry Level role in various domain such as Technology, engineering, digital, Finance, Healthcare’s, Customer services, Operation, Business and many more
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
Careers Opportunities for Work from Home 2024
Partner Specialist – USA
Work model: Work from Home
Qualification:
Graduate (exclusion: BE/B.Tech/MCA) or High School graduate or above as may be applicable in the Geo
Job Responsibility:
Stakeholder/Business Management:
• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
• Respond through email and chat.
• Provide updates and submit reports related to own area of work.
• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
• Identify & suggest Business improvement opportunities.
• Identify & drive opportunities to enhance service delivery & Customer experience.
• Identify cost optimization opportunities.
• Drive business excellence to add value to client.
Customer Relationship Management:
• Provide information, educate customer, troubleshoot, probe and fix issues.
People/Team:
• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.
• Provide work direction and guidance to team members.
• Establish systems and procedures in the team.
• Groom self and team to support vertical growth.
• Allocate work and tasks to the team.
• Report to the manager on performance, status and any escalations.
• Facilitate and participate proactively in knowledge sharing sessions.
• Conduct team building activities to enhance motivation.
• Conduct performance appraisals for team members– provide input into the learning and career plans for team members.
• Identify training needs of team members and provide coaching support to them.
• Conduct process training or refresher training if required.
• Review VOC scores, provides feedback and recommend refresher training whenever necessary.
• Resignations / Absconder communication to Operations Manager.
• Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
• Manage attrition and absenteeism.
• Support recruitment efforts for the team.
• Conduct knowledge transfer sessions for new joiners in the team.
Must Have Skills
Speaking English
Good To Have Skills
After Sales & Service (Tech)
For more details to apply, Click here!
Customer Service Representative- USA
Work model: Work from Home
Qualification:
Any Graduate (exclusion: BE/BTech/MCA)
For CPU:
Bachelor’s degree or equivalent experience (should have completed at least 2 years).
Fresher
Job Responsibility:
Business / Customer:
• Connect with the customer through various channels, including chat support.
• Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
• Create, verify and upload stock keeping units into the ERP.
Project / Process.
‘• Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Adhere to security practices set by organization.
• Provides the ability for Clients to:
Submit Events, including complaints regarding the quality of IT services (eg, nonfunctioning hardware, system access needs, other issues with hardware or software) and other inquiries regarding hardware, software and IT services.
• Handles voice, email and web forms of transactions, as listed below:
Inbound calls on customer complaints.
Customer Service emails from the end customer and store employees.
L1 call originating from customers.
Must Have Skills
Speaking English
MS Excel
Good To Have Skills
Procure to Pay – Procurement
Procure to Pay – Payroll