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HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
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Analyst -Help Desk – Europe
Job description:
To ensure the expansion of our Operations Centers Bulgaria we are now looking to recruit a Customer support representative with SPANISH and ENGLISH.
The Customer support representative is a direct link between the company and the customers located around the globe, looking for service. The function of the position is to help customers by providing information and guidance over the phone, email and chat.
Job Responsibilities:
Provide comprehensive support to pharmaceutical companies and life-science organizations personnel (doctors, nurses, patients, sales force, etc.) in Spanish and English;
Assist with navigation around application menus;
Take all steps to troubleshoot reported issues and resolve or escalate to the appropriate level;
Create and submit detailed case logs, documenting customer interactions;
Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care.
Qualification:
Fluency in Spanish and English (written and spoken);
Knowledge of MS Office, Windows and Internet applications;
B.Tech, Experience: 0 – 2.5 yrs
Excellent interpersonal and communications skills;
Willingness to learn and obtain new skills and competencies;
Ethics, Team work and Positive attitude.
Only candidates selected for interview will be contacted