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The Bank of America Corporation is an American multinational investment bank and financial services holding company headquartered at the Bank of America Corporate Center in Charlotte, North Carolina, with investment banking and auxiliary headquarters in Manhattan. The bank was founded in San Francisco, California.
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Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Entry Level Career Opportunities at Bank of America
Team Member – Mumbai, , India
Job Description:
Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.
Job Responsibilities:
Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
Maintaining the KPI’s and KRA’s of the process
The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
The fraud analyst would require documenting the research conducted to support the decision taken on alert
The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Qualification:
Graduation (Any Stream)
Certifications If Any
Experience Range: 0-2 Years
Foundational skills
o Ability to work well under pressure
o Ability to multitask and adapt to change
o Proficient with Microsoft Office Tools
o Fundamental understanding on Banking
o Good Communication Skills (both written and oral)
o Strong analytical skills
o Detail oriented
o Proven Problem-Solving Skills
o Self-motivated and results orientated
Desired skills:
o Previous work experience on any card disputes or servicing process
o Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal
For more details to apply, Click here
Technical Help Desk Support (Latam CPO&TSC), USA
Job Responsibilities:
Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer technical and systems we support questions and inquiries; Utilize the various bank systems to support clients requests; UAT validation; Provide Client Trainings.
Job Requirements:
• Presentable, confident and client focused. Client facing experience or ability to conduct discussions with clients in a confident manner
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate
• Problem solving and analytical skills;
• Knowledge of MS Office
• Previous experience troubleshooting internet browsers.
• Bilingual (English/Portuguese) preferred. Spanish a plus..
• Basic computer skills and troubleshooting
Qualifications:
1. Internet Browsers Troubleshooting
2. Problem Solving
3. Knowledge on different file formats (e.g. CNAB240, XML, BAFF, etc. etc.)
For more details to apply, Click here!
Associate – New York, USA
Job Requirement:
Bachelor’s degree or equivalent in Business Administration, Finance, Economics, International Studies or related; and
2 years of experience in the job offered or a related finance occupation.
Must include 2 years of experience in each of the following:
Conducting sales of financial products and services directly to Japanese clients;
Using Bloomberg and Trade Web to communicate, detecting where markets are traded and ensuring traders’ prices are in line with live markets;
Utilizing MS PowerPoint to make internal documents for rates market updates;
Utilizing MS Excel including VBA to process market data for analysis and quicken internal and external email distributions;
Utilizing experience in key investment trends including central banks’ policy, indexing, volatility, risk control and bond liquidity; and,
Performing derivatives pricing capabilities for interest rate swaps, cross currency swaps.
10% domestic and international travel required, as necessary.
If interested apply online at www.bankofamerica.com/careers or email your resume to [email protected] and reference the job title of the role and requisition number.
For more details to apply, Click here!
Trade Finance Service Specialist – USA
We are looking for a highly motivated individual with strong knowledge and experience of Guarantees and Standby LCs, who can work within the team performing a variety of technical and analytical functions. We will train the person to support in the workflow management and transaction releasing. This is a client facing role with contact mainly via e-mail.
European language desirable
Good communication and time management skills.
Good team player
Microsoft Office knowledge
Ability to work under own initiative in a pressurized, fast paced environment.
Must have strong attention to detail as this is role where accuracy is key.