Posted by Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Cognizant Apprenticeship Program 2024, Cognizant Career Opportunities for Graduate Freshers, Entry Level role in various domain such as Technology, engineering, digital, Finance, Healthcare’s, Customer services, Operation, Business and many more
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
Cognizant Apprenticeship Program – IT Support Technician
Apprenticeship: Program Overview
Cognizant Apprenticeship Program is officially registered and recognized by the Department of Labor (DOL). Every graduate of our Registered Apprenticeship program receives a nationally recognized credential from the DOL.
The IT Support Technician apprenticeship program is a one-year paid learning experience; in which new hires are required to successfully complete specific learning hours and on-the-job training to ensure success in their new role and pass technical assessments along the way.
Upon graduating and receiving a certificate from the apprenticeship program, Associates will be eligible for continued employment with Cognizant based on education, work experience, technical assessment, performance evaluation, and client engagement.
Position Overview
By joining Cognizant as an IT Support Technician Apprentice, new hires will work within the Cloud, Infrastructure & Security (CIS) practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role including regular interactions with various client managers.
New hires will get trained in specific technical skills to enhance core competency skills and grow their career. Throughout the first year at Cognizant, we will closely monitor progression and offer coaching, training, and support to help achieve long-term career goals at Cognizant.
Job Responsibilities
Open to relocating within the U.S. for future assignments as required by business needs
Work in a 24/7 rotation shift, meaning shift start and end times will vary and will often commence and/or end outside of normal business hours
Provide first level support and resolution for Cognizant products, internal associates, and clients – including working on assigned tickets with a focus on account provisioning and troubleshooting
Answer and respond to inbound calls or electronic requests from end-users regarding incidents and log and track all incidents and requests
Create detailed notes of the problem the user is experiencing, find steps they can take to fix the issue, manage the flow of incoming support requests, and update into the service desk tracking software
Update general knowledge of current corporate, division, and facility-specific products; in addition to improving the ability to resolve requests on first contact
Ability to create tickets, categorize and prioritize open items in action log and ensuring timely delivery across the organization
Escalate production issues quickly and drive resolution while communicating status and resolution path to client
Follow up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
Undergo training based on project requirements
Qualifications:
Associate degree required in an IT related field; such as Computer Science, Computer Engineering, Computer Engineering, Software Engineering, Information Systems
CompTIA and/or AWS certification(s) preferred
1-2 years of experience working in end-user support and IT performance analysis role preferred
Experience working in 24/7 operations (i.e. call Centers in a voice support process)
Comprehensive and up-to-date understanding of computer hardware and software
Knowledgeable in Windows operating systems
Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite
Excellent communication skills and ability to work in a team
Strong multitasking skills handling voice calls and document records simultaneously
Excellent time-management, organizational skills, and customer management
Self-motivated individuals with strong analytical, troubleshooting and problem-solving skills with the passion and appetite to learn newer technologies
Salary and Other Compensation
Applications are accepted on an ongoing basis.
The base salary for this position is $20/hour (annum $41,600.00) and is eligible for a progressive pay increase after 11 months to $25/hour (annum of $52,000.00) based on performance and skills obtained.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
For more details to apply, Click here!
Junior Test Engineer – Graduate Program – Switzerland
Job Responsibilities
As a Test Engineer in QE&A, you will work closely with customers in the different industries to define and refine their quality requirements.
You’ll work in a team of onsite and offshore colleagues to create and maintain manual and automated tests, often invoked “lights out”
You’ll help to identify the most critical business processes and create tests to expose any deviation from expected behavior
You will need to identify selected test scenarios that can be automated and for use in regression testing
The team you work in will investigate test failures and manage defects to track their correction
Regularly you will report on the completeness of test coverage and status of test results
Qualification:
Excellent written and verbal communication skills (C1 or C2) in German and English
Bachelor’s or Master’s degree completed in Switzerland, preferably in Computer Science, Computer or Industrial Engineering, Management Information Systems, Business & IT completed in the last 2 years
Able to work independently, identify/mitigate risk, estimate effort for testing.
Familiar with many types of tests, such as functional, interface, middleware, system integration, user-acceptance, regression and non-functional
Familiar with modern methodologies such as Agile and V-model
Working Knowledge in test and defect management tools like JIRA or ALM are nice to have
Familiar with concepts of test automation will be a plus
Candidates must have a European passport to apply- due to required travel in Europe if necessary