Posted by Meta is more than a social networking company – we provide a platform to build communities and help connect people around the world. A core value is to scale the business by putting our people first. Our Technical Support team is uniquely positioned to propel the Meta employee experience to the next level providing a tech support experience that is second to none!
Information Communication Technician Apprenticeship – Enterprise Support Tech – London, United Kingdom
As an Information Communication Technician Apprentice at Meta you will have the opportunity to work alongside our London based Helpdesk Team supporting our colleagues both in person and remotely through our different support channels. You will be the first point of contact for many different types of requests gaining experience troubleshooting multiple computing platforms including Mac, Windows, Linux, IOS and Android.
Meta and our training provider Just IT will collaborate to ensure that you are provided with continuous training and development, 20% of your development will be a combination of:
* Theory such as: lectures, role playing, simulation exercises, online learning or manufacture training
* Practical training: Mentoring, shadowing, industry visits from your dedicated business coach
* Learning support and time spent writing assignments / assessments
Whilst the remaining 80% will be on the job learning, with a tailored development plan and opportunities to increase your skills throughout, you will receive support from your manager, buddy and mentor to aid you in securing a permanent role in one of our teams, a competitive salary along with other generous benefits.
This is an 18 month Level 3 Apprenticeship program in the London Infrastructure Technician Engineering team in conjunction with our training provider, JustIT.
Qualification:
Five GCSEs at Grades A*-C or 9 – 4 (including English & Maths), Functional Skills
Level 2 in English and Maths, or a relevant Level 2 Apprenticeship, or equivalent qualifications or experience
Ability to speak and write in English fluently and idiomatically
Must not be in full or part time education upon starting the Apprenticeship
In order to apply for an apprenticeship, you’ll need to show you have an eligible residency status, in accordance with “Annex A of the “Apprenticeship funding rules and guidance for employers August 2021 to July 2022”