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HCLTech is a global technology company, home to 225,900+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.
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We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If this sounds like an environment you’ll thrive in, then you’re in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the tech industry.
HCLTech Walk-In Interview on 2nd and 3rd Dec 2024
WALKIN – Hiring for Quality Analyst – Healthcare Background
Mega Walking drive for Health care QUALITY ANALYST (Dec 2nd and 3rd ,2024)
NOTE: *QUALITY ANALYST – Health care* RCM and Denial Management Must
Walk-In Interview on 2nd and 3rd Dec 2024
Timing: 10.30 am to 4 pm
Venue:
HCL Tech Gate 1, Tower 4 Ground floor
Elcot Sez, Sholinganallur, Chennai – 600119.
Contact Person : HR – Judith
EXPERIENCE: 2 – 7 Yrs
Work Location: Chennai,
JOB RESPONSIBILITY:
Doing Transaction Monitoring and providing insights for business leading lagging areas.
Achieve daily QA targets
Review and assess transactions, including customer calls
Provide fair, concise, and objective feedback
Report findings to staff and leads for training and improvement
Collaborate on quality processes and scoring techniques
Timely report quality monitoring for agents
Raise and resolve QA concerns promptly
Coach and provide feedback to monitored personnel and supervisors
Identify quality improvement opportunities using business tools
Calibrate scores objectively
Ensure consistency across sites and teams focusing on customer experience and performance
Analyze quality data to identify root causes and recommend improvements
Prepare monthly and ad hoc QA reports timely
Work with leads and training team to address areas for improvement from QA results
Candidate should bring 2 copies of updated resume.