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Atos is a European multinational information technology service and consulting company with headquarters in Bezons, France, and offices worldwide. It specialises in hi-tech transactional services, unified communications, cloud, big data and cybersecurity services
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At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Atos Remote / Virtual Internship
Big Data Platform Engineer Internship – Remote Home
Preference for candidates with work experience in Big Data or Cloud Administration
Good knowledge of cybersecurity principles, tools and devices, and a real passion for a career in cyber security.
Insanely curious, analytical, and loves solving problems.
Demonstrate leadership and adaptability, with willingness to take ownership of any given task or project.
Ability to understand and assimilate different points of view, manage time, and prioritize work based on project needs and deadlines.
Professional oral and written communication skills and ability to collaborate with a team.
Basic Knowledge of
Big Data tools and frameworks for example: Hadoop, Kafka, Spark, Map Reduce, Hive and Impala
At least one Cloud service provider (Azure preferred)
Network technologies (firewall, proxy, DNS, NetFlow)
Active Directory
Windows/Linux operating systems
Network communications and routing protocols (e.g., TCP, UDP, ICMP, BGP, MPLS, etc.)
Common internet applications and standards (e.g., SMTP, DNS, DHCP, SQL, HTTP, HTTPS, etc.).
Self-motivated, able to work remotely and prioritize workload.
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.)
Nice to have
Prior usage of Kubernetes
Linux proficiency
Scripting
Ansible
Relevant Certifications: Azure or AWS certifications
Job Responsibilities
You will support the creation, maintenance, and optimization of Big Data Hadoop systems and analytics repositories.
You will get to work closely with Big Data system/software designers, operators, and engineering for platform R&D who support and handle high load production systems.
Your role will require you to assist with software installation, hardware integration, system testing and perform relevant upgrades and repairs to Big Data environment.
Perform key Linux configuration per Platform engineering requirements.
Coordinate with Senior Engineers to design and build data pipeline frameworks to automate high-volume and real-time data delivery for on-premises and/or cloud platforms, leveraging technologies such as Kafka, Apache Spark, Python, and Azure-based solutions.
Ability to use open-source tools such as Hive, NiFi, Druid, Java, Pig, etc.
For more details to apply, Click here!
Customer Support (Remote) – Europe
Job Description:
– You will interact with clients by telephone, e-mail and web, providing technical support and solving their incidents.
– You will analyze customer problems and formulate resolution plans.
– You will assist in identifying information gaps to cover in our helpdesk databases.
– You will evaluate new services, processes and technologies introduced to helpdesks.
– You will participate in department training activities with the support of new technologies, procedures and improvements in customer service.
– You will work with staff to promote, develop and maintain customer service values.
– You will escalate unresolved incidents for response and solution.
Qualification:
– At least one year of experience as a Helpdesk (managing IT incidents).
For more details to apply, Click here!
SUPPORT ANALYST
Job Responsibilities:
• Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.
• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope and logged accordingly in the Atos Origin Service Management Tool
• Log all calls, using the designated call handling and ticketing system and enter detailed and accurate information
• Take end to end responsibility for the logged requests and monitor work progress and service levels
• Provide incident, problem and complaint (escalation) management for the in scope services Domain.
• Provide technical assistance to customers on the use of all PCs – encompassing desktop related hardware and software in accordance with service level requirements
• Provide advice and guidance to customers on the effective use of the self support portal, desktop systems and their associated software, LAN networks and peripherals
• Provide “First Time Fix” based on contractual scope and obligations
• Ensure effective escalation and hand-over of customer enquiries/problems to the correct 2nd line group, client Resolver Groups and/or 3rd party maintenance supplier ensuring accurate information is provided and the process is carried out in a timely manner
• Carry out the appropriate level of technical investigation prior to escalating to the next level
• Keep the customer, when they make follow-up calls, fully informed about the progress of any problems or requests which have been assigned to a support group.
Qualification:
• Experience working in a large customer focused environment
• At least 1 year’s experience in a customer service industry, preferably IT based.
• At least 2 years experience of working in a helpdesk/customer handling environment;
• Fresh graduates with IT knowledge is welcome to apply and preferably mandarin/ cantonese speaker
• Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is a definite added advantage
• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
• Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English
• Excellent listening skill & analytical skills and an ability to define the precise nature of customer problems;