Posted by Dell Technologies provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. T
2023 Dell Technologies Graduate Program – Client Technical Support Engineer
Join us as a Graduate Engineer on our Technical Support team in Sydney to do the best work of your career and make a profound social impact.
Start date: February 2023
As a Technical Support Engineer, you will work with a highly skilled technical team that provides the highest level of support for our ProSupport and Premium customers in Australia and New Zealand with an outstanding end to end experience.
Job Description:
Provide over the phone first-level technical hardware and software support on Dell supplied products, peripherals and applications
Use troubleshooting techniques and tools to identify and resolve customers technical issues
Assumes a proactive role in technical support call avoidance by identifying common problems and documenting resolutions
Actively engage with our customers in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
Delight customers and be their greatest advocates through simplifying the customer experience
Qualification:
You will be completing your degree prior to the start of the program (February 2023) or graduated not more than 12 months before the commencement of the program
Customer relationship skills
You are passionate about technology
Attention to detail, time management and organisational skills
First-rate customer focus, phone etiquette and work ethic
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Please note: applications will only be considered for candidates who have the right to work in Australia without restriction or sponsorship