Posted by McKinsey & Company is a global management consulting firm founded in 1926 by University of Chicago professor James O. McKinsey, that offers professional services to corporations, governments, and other organizations.
Global Helpdesk Graduate Program Summer 2023 | Technology & Digital
You will be based in our Czech Republic Prague office as part of our Global Helpdesk (GHD) team, a pivotal group within McKinsey’s global IT organization.
This opportunity requires full-time availability during the summer of June 2023 to participate in the onboarding process. After the onboarding process, there is a possibility of working on a part-time basis (20 hours per week) with a flexible schedule.
Graduate Program
Throughout the course of the graduate program, you will learn to provide technical support to an internal audience in a varied IT environment, ensuring outstanding customer journey experience and contributing to the continuous improvement of our IT Support services.
In this role, you will help firm members to get their business technology up and running as quickly as possible. You will provide premium IT support to colleagues and resolve complex technical problems with timely and effective solutions by leveraging our email and chat channels. You will troubleshoot issues with Mac and Windows OS, standard IT applications (e.g. Office 365), network connectivity, mobile technologies, hardware issues related to laptops and mobile phones, and more.
As part of this experience, you will collaborate with other internal IT service and product teams on a daily basis and continuously contribute to the creation and improvement of knowledge as issues/solutions arise. You will have exposure to our technical labs and help product teams test the newest releases in technology and hardware. You will thrive in a collaborative work environment and take responsibility for solving technical problems through to completion. You will go the extra mile to resolve problems and take every opportunity to learn and expand your soft and technical skills. Our work environment will allow you to grow and develop in several different areas depending on your motivation and skills.
Qualification:
Current University student in penultimate year of studies (2024 Graduation Year)Good knowledge of Windows 10 or Apple OS
Knowledge in one or more of the following areas: VPN, Microsoft Office, Outlook, and Mobile Devices
Curiosity and desire to learn new skills and expand your knowledge of new IT technologies
Interest in IT or customer support Strong problem-solving and troubleshooting skills
Highly adaptable and open to working on critical or new tasks to completion
Demonstrated ability to work collaboratively, with a drive to help others Client oriented with a strong sense of ownership over your work
Team spirit with the ability to work in both local and virtual team settings
Excellent written and verbal communication skills in English