Posted by Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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At Wipro, we know that the future of our success tomorrow lies in the investments that we are making in career paths for students from local US colleges and universities. New employees joining the campus program will experience the next generation of career paths unfolding at Wipro in the US, supporting our customers, and giving back to local communities.
Wipro Graduate Internship 2025
Helpdesk Administrator Internship 2025
Job Description:
The Helpdesk Internship is a great opportunity for students of last year’s studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Spanish and want to gain experience in the field of technical support, we cordially invite you to apply and join our team!
͏Job Requirements:
Fluent communication and writing skills in English and one any of the following languages- German, Swedish, French or Dutch.
Student of last year of studies.
Education in IT field is preferable but not a must.
Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
Flexibility within work in shifts as per business requirement
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Your role after joining:
To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English.
Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation
Creating child tickets and tagging them with problem ticket. Callback the user and confirm resolution (wherever applicable)
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We offer:
Paid, several-month internship program – min. 3 months, 3-5 days a week, with flexible working hours and possibility to work hybrid from our Gdansk office.
A chance for long-term cooperation – there is an intention to offer you a full-time job.
The opportunity to gain skills, knowledge and experience while working in international teams.
Career development – based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddy’s help in a new workplace.
For more details to apply, Click here!