Posted by
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions.
Walk in Interview on
Monday 17th June 2019 from 9 AM on wards
Venue:
Accenture Solutions Pvt Ltd
Accenture Building No. 10, Mindspace,
Serene Properties IT/ITES SEZ, Thane-Belapur Road,
Airoli, Navi Mumbai, Maharashtra 400708
CHAT SUPPORT EXECUTIVE – for US Telecom International Chat process
Job Description:
Proactive and inquisitive candidate required with clear and precise communication, written and oral skills
Functional knowledge of using CRM solution and MS Excel
Provides back-up support to other group members in the performance of job duties as required
Domain knowledge of US Customer Service
Analytical skills are also required with an eye for detail
Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers
Typing speed is crucial (Speed 30 words per minute 95% accuracy)
Communicate with client customers via chat or voice call to help resolve the issues being faced
Receive, process and verify the accuracy of orders from customers utilizing the company’s internal CRM/mainframe systems and customer purchase orders
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Access the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
Maintain customer records by updating account information.
1- 5 years (Any BPO voice or non-voice experience will do)
Contact Company:Accenture Solutions Pvt Ltd