Posted by Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Junior PST Analyst
Job Description:
Develop deep knowledge within a complex product group.
Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to determine solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Mentor team members and own product support areas.
Qualification:
Excellent oral and written communication skills required.
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve.
Ability to think critically and problem seek.
Ability to work in teams.
Bachelor’s Degree
Minimum of 1 year of experience Customer Service/Call Centre
Proficient in English
Proficient with using computers