Posted by Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries –
Query Management-Service Desk Non-Voice Support
Job Description:
In Service Desk Non-Voice Support, you will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
You will be managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
Good to have skills: Good communication skills,Effectively collaboration and team work,Adaptabile and flexibile,Creative thinking to find solutions
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.
Qualifications: Any Graduation