Posted by Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers
Infrastructure Operations
Job Description:
Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Infrastructure Operations
Good To Have Skills :No Technology Specialty
Job Requirements :
Key Responsibilities : Working at client site managing facility management support 6 days a week – 9 am to 6 pm
Technical Experience : JD for FMS Engineer 1 Installation and Rollout services on New Desktops and laptops 2 Hardware fault diagnosis isolation on desktops / laptops 1st level of support on under warranty / Not in AMC assets necessary spares support to be provided by respective 3rd Party support vendor 3 OS Support on Windows XP, Windows Vista, Windows 7, Windows 8 other System Software support 4 Software Support on Office Automation, Anti-virus software, E-Mail Client Accenture will provide necessary training
Professional Attributes : Good Communication and Customer Facing Skills
Educational Qualification : Engineering OR Graduate Knowledge of ITIL, networking and Microsoft Technologies
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