Posted by The Amazon IT Services Support Team is seeking individuals who are motivated, self-starters, eager to learn, passionate and committed to join us. You will spend 6 months in the Trainee Program and by the end of it, your progression will be evaluated for an opportunity to join our successful team and be a full-time Amazonian.
IT Services Support Specialist Trainee – Australia
Job Description:
Provides comprehensive technical support to Amazon Corporate employees worldwide.
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Qualification:
Associate in Computer Science or related field or experience equivalent.
Commit a full-time 6-month Trainee Program.
1+ years of experience in help-desk or desk-side support environment.
Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
Strong verbal and written skills proven ability to communicate with technical and non-technical staff
Ability to work both independently and within a team environment