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Amazon.com – a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Associate/Senior Associate -(NonTechnical)
Walk-In Interview on
25th July 2019 to 30th July 2019 | 11 am to 3 pm
Venue:
Amazon Development Centre Pvt. Ltd,
B-2, Nagar Rd, Somnath Nagar, Vadgaon Sheri,
Pune, Maharashtra 411014 (Landmark- Inorbit mall)
Contact Details:
HR Gargi: 02067100018
HR Priyanka: 9346438528
IVR Number: 9817730730
We are hiring for Customer Service Associates Work from Office & Work from Home (Full Time & Contractual Opportunity)
Salary Range
Chat: 1.87- 1.95 Lakh p.a.
International Voice: 2.57 – 3.09 Lakh p.a.
Work from Home: 1.87- 3.25 Lakh p.a.
Additional Benefit: Meal Vouchers, Transport Allowance, Night Shift Allowance, Over Time Payout, Internet Allowance (Only for work from Home)
Qualifications required
Minimum qualification is 10 + 2.
Any graduate/ PG is eligible to apply.
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge & Skills Required
Communication Skills:
Computer Knowledge/Skills:
Ability to use a desktop computer system Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Contact Company: Amazon Development Centre (India) Pvt. Ltd.