Posted by Amazon.com, Inc., is an American multinational technology company based in Seattle that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Facebook
Support Engineer II
Job Description:
· Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
· Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects
· Software deployment support in staging and production environments
· Develop tools to aid operations and maintenance
· System and Support status reporting
· Ownership of one or more Digital products or components
· Customer notification and workflow coordination and follow-up to maintain service level agreements
· Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BASIC QUALIFICATIONS
BS in Computer Science or equivalent combination of technical education and work experience
Strong knowledge of programming, Operating System and Data structures concepts preferred
Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logs
· 1+ years of software support and deployment experience
· Comfortable communicating cross-functionally and across management levels in formal and informal settings
· Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results
· Experience working and coordinating with distributed worldwide teams preferred
· Shows creativity and initiative to improve productivity and develop defect reduction strategies using automation or creative processes