Posted by Amazon.com, Inc., is an American multinational technology company based in Seattle that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four tech companies, along with Google, Apple, and Facebook.
Associate – Catalog, EN
The Catalog Associate is the entry level role in the RBS organization. In this role, the individual works on one or more critical programs/tasks for a particular retail product category. These tasks include (but are not limited to) populating content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.
Job Description:
· Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards
· Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
· Maintain records of day-to-day work by updating trackers to reflect work done
· If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
· Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information
· Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
· Willingness to take initiatives & responsibilities including 24/7/365 availability, including willingness to work on weekends, and outside of the “standard” work day
· Bachelor’s degree in any discipline
· Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution – on this, we will test the candidate’s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions
· Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
· Flexible with working schedule; expected to work weekends, holidays and night shifts (US hours).
· Ability to work overtime as dictated by business need; as much as 48 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
· Strong written and verbal communication skills in English
· Strong business communication skills – ability to communicate with internal/external stakeholders clearly and concisely
· MS Excel proficiency – ability to mine voluminous data for specific detail according to instructions provided
· Strong analytical skills – Ability to do high school level arithmetic
· Familiarity with navigating the internet – research techniques on the internet and finding required information quickly
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