Posted by Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Seller Support Associate
Roles and Responsibilities
· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Qualification:
· Education: Bachelor Degree in any discipline with 0-10 years of experience.
· Excellent written and verbal communication in English.
· Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
· Home environment free from background noise where you can connect to the internet and work on your deliverable.
· Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
· Should have access to mobile phone at all times from a reliable provider.
· Should have power back up in case of power shut down.
· Should be willing interact with Seller over calls / email / chat depending on the business need.
· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
Note: Candidates who are based in Mumbai should apply