Posted by Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA
KDP Support Analyst
Walk-in Date: 23rd December 19
Walk-in Time: 10:00 AM 12:00 PM
Venue:
Building Address
AMAZON DEVELOPMENT
Ground Floor, Infinity tower
Ramanujan IT City SEZ,Rajiv Gandhi Salai,
Near Tidal Park, Old Mahabalipuram – 600113
Eligibility
Fresher’s or candidates with 0-3 years of work experience can apply
Immediate Joiners only
Any Graduation, Graduation completion is Mandatory
Candidate pursuing Graduation or awaiting results will not be eligible to apply
Candidates from BPO Background are preferred
Shifts: Complete Night Shift
Valid ID proof needed: Carry a valid photo identification proof (Driver License, Aadhar Card, Pan Card or any other Government recognized photo identification)
Documents to Carry:
2 copies of Resume (Mandatory)
Pan Card (Mandatory) Photo Copies
Provisional Certificate and/or Degree Certificate (Mandatory) Photo Copies
2019 Passouts Please carry all semester mark sheets along with the internet copy of your final semester results (Mandatory) Photo Copies
Job Description:
Should be willing to work in night shifts.
Excellent written and verbal communication skills required.
Must be able to interact with an external parties like customers and suppliers comfortably.
Process and respond to phone calls and emails received from publishers.
Respond to queries sent to the KDP forums.
Investigate payment concerns brought up by customers.
Route payment concerns to Accounts Payable.
Reprocess stuck books through the system.
Route issues and bugs that need engineering expertise to the development teams.
Remove certain content as it is identified by the QA team.
Notify vendors that their content has been removed.
Maintain and improve a knowledge base with unique vendor requests and their solutions.
Work on developing responses for common questions
Work with customer service manager in documenting process flows.
Preferred Qualifications
Additional computer skills certifications in web technologies are preferable.
Experience in web-enabled software products or services is highly preferred.
Should be able to understand a complex problem and respond to publishers.
Basic familiarity with web technologies and html is highly desirable.
Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
College graduates preferred, not mandatory.
Contact Company:Amazon Development Centre (India) Pvt. Ltd.