Posted by At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.
TBO Analyst – IT Remote Support (Pune+127109)
Job Description:
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
You will serve as the first point of contact for customers seeking technical assistance over the phone, Chat, tickets and Emails
You will be responsible for troubleshooting Laptop/desktop environments running Microsoft Windows operating systems
You will perform Remote Troubleshooting through diagnostic techniques and pertinent questions
You will provide accurate information on Amdocs IT products & services
You will walk the customer through the problem-solving process
You will record events and problems and their resolution in logs
You will follow-up and update customer status and information
Qualification:
Bachelor’s degree in Science/IT/Computer Science or equivalent
Should have minimum 1 to 2.5 years of technical support experience
Knowledge to remote support tools like Windows Messenger, RDP, Etc.
Good knowledge of PC hardware, Software Installation, Windows operating systems, Networking basics, Active Directory basics, Browsers & Outlook troubleshooting, VPN, Active Sync Microsoft 365, Skype, Office 365 etc.