Posted by Atlas Copco is a Swedish multinational industrial company that was founded in 1873. It manufactures industrial tools and equipment. The Atlas Copco Group is a global industrial group of companies headquartered in Nacka, Sweden.
Technical Service Coordinator
Job Description:
Handling incoming customer service requests telephonically and in writing
Scheduling of service interventions – coordinating Field Service Engineers work schedules to maximize efficiency and minimize WIP
Promote the use of MAM2 (Movilizer) and Planner Board to ensure effective planning.
Spare part ordering – promoting forward planning
Information liaison between Service Manager, Field Service Engineers and customers
Providing regular updates to customers regarding:-
Service in process, confirm visit dates and inform customers pro-actively about delays (Field Service Engineer visits or spare part deliveries) etc
Have an overall responsibility for all service jobs for dedicated region / customers – ensuring these are scheduled and executed according to plan,
Follow up on progress and ensure closure – interact with relevant parties to ensure quick resolving of eventual issues/complaints
Credit issues, spare parts availability / returns, delays, invoicing disputes etc
Be familiar with a fast-paced customer focused environment
Operational experience of our customer centre service organisation is considered as an advantage.
Technical Product Knowledge is a plus
Ability to work independently with excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
Must be able to manage multiple priorities with flexibility, a positive attitude and a strong commitment to customer service
Excellent command of English, as well as knowledge of Microsoft Office, Word and Excel, computer literacy/proficiency and keen eye for detail.
Educational Requirements: Preferably Degree or Diploma in Engineering Field