Posted by Overview
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space. Together we bring the diversity of our people’s skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Atos Careers Opportunities for Graduate Entry Level Fresher role, Atos Jobs Openings for Fresher, Atos Internship 2024, Atos Recruitment 2024, Atos Jobs Vacancies for Graduate Fresher 2024
If you are looking for an international, dynamic and agile environment, where you can use your potential on a daily basis, then this is the opportunity for you! We would be delighted to welcome you to our team, whose mission is to bring the best talents to Atos!
Entry Level Careers Opportunities in 2024
SUPPORT ANALYST / Service Desk Analyst – Malaysia
Job Description:
The Service Desk provides a single point of contact for all IT problems and enquiries. Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries. The Service Desk Analysts are IT-skilled and provide complex technical advice to customers on queries and requests related to all aspects of the desktop area and to ensure that this support meets the established Service Level Agreements and quality standards.
Qualification:
Experience of working in a large customer focused environment;
At least 1 year’s experience in a customer service industry, preferably IT based;
At least 2 years experience of working in a helpdesk/customer handling environment;
Fresh graduates with IT knowledge is welcome to apply.
Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage
Good interpersonal skills and customer interface skills – both on the phone and in person with
customers and colleagues
Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English
Excellent listening skill
Good analytical skills and an ability to define the precise nature of customer problems;
Ability to conceptualize problems
Ability to give specific and clear instructions and problem-solving advice
Ability to organize and prioritize work in an effective manner
Ability to work under pressure and be decisive
Ability to support multiple accounts/customer environment
Methodical and disciplined approach to work
Self motivation, drive and determination to succeed
Good personal time management and task organization
Ability to structure and organize small projects
Ability to work well in a team
Good understanding of customer satisfaction principles and practices
Willing to work on 24×7 shift hours including weekends/public holidays
Technical
In depth knowledge of PC technologies and desktop/server hardware and software architectures
Knowledge of cabling and network architectures
Ability to grasp new technical concepts quickly
In depth knowledge of Microsoft applications used on PCs – MS Office 2003, MS Windows XP knowledge of Lotus Notes mail
Basic understanding of computers and how they are configured
Ability to identify and distinguish between hardware, software, network and server problems;
Skills in the use of PCs and associated software and applications;
Good knowledge of Atos Origin support teams and their interface with customers
Knowledge and experience in the use of customer request recording systems and Atos Origin Service Management Tool
Knowledge and experience in RAS support and general administration
Added Advantage
Knowledge and experience of MS Server Products – i.e. SMS, TS, Exchange, MOM, SQL, ISA
Knowledge and experience of McAfee Anti Virus products
For more details to apply, Click here!‘
Analyst- Use Case Management – India
Job Description:
Understanding customer Use Case (UC) requirements and UC related discussions with customers
Understanding log source and analyzing logs for Use Case creation
Use Case conceptualization, configuration & testing
Standardizing UCs and make it applicable for all customers
Understanding AIsaac platform and create / assist in configuring use cases in leveraging AIsaac’s use case management
Adding new UCs for on-boarded log sources evolving threat landscape and Threat intelligence/advisories
Qualification:
Knowledge about Network & Security Fundamentals
Understanding and Experience in monitoring alerts on any SIEM (ArcSight, QRadar, Splunk, LogRhythm)
Identify and effectively respond on potential security threats
Understanding about threat scenarios, threat vectors and logs to arrive at identify new threats
Basic Knowledge & Understanding about Cloud components(Azure, AWS)
Understanding functionalities of different types of security products
Collaborate with content team to implement new use cases or fine tune the existing ones.
Stay updated about the latest security threats.
Experience: At least 2 to 3 years in SOC
Keywords: Use Cases, ArcSight, QRadar, LogRhythm, Splunk, SOC Analyst
Location: Bengaluru / Bangalore
For more details to apply, Click here!
Health Information Management – USA
Job Description:
We are looking for a Health Information Management Processor with 1-2 years of experience who has ability to complete record processing function requiring detailed review of key components of a medical record and supporting documentation. Also, have the skills necessary to review and assess record deficiencies in medical information.
• High School diploma or equivalent
• Ability to learn medical terminology
• Possess the analytical skills necessary to review and assess documentation deficiencies in medical record information.
• Prefer minimum of one-year medical records experience, preferably experience with Electronic Medical Records.
• Ability to perform basic clerical duties that include operating standard office equipment including computer, fax machine, photocopier, telephone, etc.
For more details to apply, Click here!
SUPPORT ANALYST – MEXICO
Troubleshoots via the phone, chat or other support channels, hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
May provide occasional functional and technical guidance to less experienced staff.
The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
All other duties as assigned”
For more details to apply, Click here!
INTERN – USA
Experience Range: 0-2 years of relevant experience/education (formal subjects in school) in cyber security
Bachelor’s Degree (completed or ongoing) in Information Technologies, Cyber Security, or a related field.
Minimum 12 months experience working in security operations environment OR 2 years’ experience in IT operations (datacentre support or NOC environment or Endpoint support) OR should have cyber security related subjects in school.
Strong analytical and technical skills in computer network defence operations
Incident Handling (Detection, Analysis, Triage) · Hunting (anomalous pattern detection and content management).
Prior experience of investigating security events.
Should be able to distinguish incidents as opposed to non-incidents.
Working knowledge of operating systems, network technologies (firewall, proxy, DNS, Netflow), Active Directory, network communications and routing protocols (e.g., TCP, UDP, ICMP, BGP, MPLS, etc.)
Common internet applications and standards (e.g., SMTP, DNS, DHCP, SQL, HTTP, HTTPS, etc.).
Experience with some/all: Firewall, Web Proxy, EDR solution, AV, and solutions like Cisco AMP, Sumo Logic, CounterTack, SIEM solutions, Kibana/Zeppelin, ThreatQ, FireEye Malware analysis, Snort, Suricata Key Responsibilities
24/7 vigilance against threats happening in customer environment.