Posted by Larsen Toubro Limited, L&T is a major technology, engineering, construction, manufacturing and financial services conglomerate, with global operations. The Company addresses critical needs in key sectors – Hydrocarbon, Infrastructure, Power, Process Industries and Defense – for customers in over 30 countries around the world.
Walk in interview for Designation Associate Customer Care (Helpdesk) – Third Paty Payroll
Walk in interview on
18th Sep – 20th Sep 2019 | 9:00 AM – 11:00AM
Venue :
Larsen & Toubro Limited (SSC)
ICC-Devi Gaurav Tech Park, 2nd Floor.
Opp VallabhNagar ST Bus stand,
Old Mumbai-Pune Highway, Pimpri,
Office 020-67344319
Job Description
Attending Customer / Employees call & resolving Customer query through call & emails
Handling query regarding employee pay-outs & Reimbursement such as Salary, Traveling expenses, Foreign Travel, LTA, Mediclaim and Hospitalization.
Field incoming requests to the Processing teams via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues
Prioritize and schedule queries/complaints Escalate complaints (when required) to the appropriate team/personnel.
Identify and learn appropriate software and hardware used and supported by the HD and organization
Reinforce SLAs to manage end-user expectations
Fluent English and Hindi language skills.
Exceptional interpersonal skills, with a focus on listening and questioning skills.
Good command on English written communication.
Experience from Call centre / BPO will be preferred
Education Any Graduate (B. Com./ BA/ B.Sci)
Experience 0.6 to 3 yrs.
Note: kindly carry your resume and photograph at the time of walk in.
Contact Company:Larsen Toubro Limited