Posted by Capgemini SE is a French multinational corporation that provides consulting, technology, professional, and outsourcing services. It is headquartered in Paris, France. Capgemini has over 200,000 employees in over 40 countries, of whom nearly 100,000 are in India.
IT Help desk/ Technical support engineer
Job Description:
Entry level role and this requires good communication skills over phone email and chat proactive problem solving analytical mind set customer centric approach Basic IT knowledge like operating systems Windows Linux or Mac OS understanding of computer systems mobile devices Active Directory and other technological equipment
Handle Inbound calls email chat technical requests from end users Provide first time resolution to end users Responsible for Call email chat volumes and handle customer requests within the prescribed SLA Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction etc
Any graduate with 1 To 1 5 year experience in technical customer support role A good understanding of IT providers services Excellent phone skills and the ability to be courteous and engaging on a consistent basis Excellent verbal and written communication skills English Excellent customer service skills that build high levels of customer satisfaction Flexible to work in Shifts 24×7
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