Posted by Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,
Customer Service Analysts
Job Description:
Productivity Management:
• Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
• Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA’s.
• Should ensure accuracy in the tasks completed.
• Demonstrate analytical capabilities while performing tasks.
• Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating
Specialized/Practical Knowledge
• Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.
– Computer literate, should be able to work with different programs and screens with the customer on the line.
• Fresher or up to 6 months of experience in health care industry.
• Exposure to business domain is an added advantage.
• Excellent grasping powers able to understand the various processes.
• Team player with excellent verbal and written communication skill.
• Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.
Skills set required:
Able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password things of this nature which may be routine for a regular computer user.
Interview Process: 1 Telephonic / Video Interview. (We send out laptop and office equipment)