Posted by A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 5 consecutive years, with a 2019 global ranking at #4!
Senior Customs Support Agent
Job Description:
Deal extensively with our customers resolving customs clearance issues, whilst effectively communicating and coordinating with the other DHL stations.
Pre-clearance is the key to achieve 100% customer satisfaction hence you should be able obtain data from the systems viz. ELCS / DCC / CIA to inform the customer about their shipment arrivals and update status and computation along with the clearance confirmations.
Acquire accurate and up to date information from customers by phone, fax or email to expedite the custom clearance formalities.
Ensure correct documentation, faxes, paperwork and images, is prepared for custom clearance and forwarded to Ground Operations in accordance with the procedures.
Liaise with customs officials on specific duties payable and problem shipments to resolve specific disputes or provide advice on technical issues to customers.
Ensure that customer databases are maintained to capture recent status of shipments and to retain a new data for customer.
Prepare declarations as required and take responsibility for the lodgment of declarations with the authorities with the help of ground operations.
Excellent communication skills in English; knowledge of Arabic is a distinct advantage
1-2 years’ experience in a Customs and Excise related role, preferably in Ground Operations
Previous experience in Customer Service related role is a must with a passion to provide excellent customer service
Educated to degree standard with excellent analytical, English and numerical skills.
Proficient in usage of computers & applications
Knowledge of the UAE Customs rules & regulations.
Strong interpersonal understanding & problem solving capability
Must be a team player
Committed to delivering quality results and exceeding expectations
Education Level
Must preferably have completed degree/diploma