Posted by Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates.
Analyst- Admin Services
Job Description:
• Blacklining or document compare in Microsoft Word
• Create Business material such as Name tags, tent cards, labels, business card orders
• Update business cards and distribution lists in outlook
• Creating and managing contacts, accounts, lists, opportunities, and events in CRM
• File repository management (saving files to network)
• Create surveys and publish results
• WIP status reports, A/R reports, bulk corrections to time entries
• Expense processing in Concur
• Drafting invoices from PDF/Excel
• Pulling recurring WIP and time reports
• Working on typing requests and excel reporting
• Provide online research support
• Travel and accommodation support to Partners and Senior Managers
• Perform additional tasks as required
Qualifications
• A Bachelor’s degree
• A minimum of 1 to 3 years of experience in customer or hospitality services
• Good listening skills and comprehension skills to meet client’s expectations
• Ability to work in fast paced environment, meet stringent deadlines
• Produce quality work in a fast-paced environment, meeting deadlines as well as customer expectations for quality and accuracy
• Coordinate work with other national and local teams virtually and in person
• Knowledge on MS office tools, especially in excel and word
• Superior customer service experience is essential and exposure to interacting with International clients and vendors
• Strong negotiation skills and the ability to manage priorities against tight deadlines
Preferred:
• Knowledge of International address pattern, places, international phone number codes and geographical knowledge of Canadian cities
• Has working experience with International travel agencies or vendors
• Ability to check currency conversion rates specially for predated invoices
• Working knowledge in Excel using pivots, conditional formatting, data validation, advanced and custom filters, formulae like vlookup and hlookup, creating and recording macros
• Cognitive ability to search through and match a particular contact/account in CRM and take a decision whether to create a new contact/account or to edit an existing one to avoid duplication