HCL Technologies Careers Opportunities for Entry Level Graduate Fresher | Exp 0 - 3 yrs

HCL Technologies Careers Opportunities for Entry Level Graduate Fresher | Exp 0 – 3 yrs

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career.

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HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them – to find greater stability, purpose, and growth both personally and professionall

Entry Level Careers Opportunity at HCL Technologies

Analyst – Europe

Experience Renge: 0 – 2.5 years

Job description:

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams

Technical Requirements
Phone support experience necessary.
Disciplined, systematic problem-solving skills required.
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio, VPN and remote dial-in users
Support for laptop, desktops, and printers

Soft Skills :-Need B2 (English) & C1 (German) & Multilingual.
Good documentation skills & Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance, Can drive HCL s value and its methodology

For more details to apply, Click here!

Technical Lead – Fresher Bengaluru, India

To be responsible for managing technology in projects and providing technical guidance or solutions for work completion

(1.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity

(2.) TO ensure process compliance in the assigned module, and participate in technical discussions /review.

(3.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

(4.) To be responsible for providing technical guidance or solutions, recommend value creation initiatives to clients and implement industry best practices.

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Senior Executive – Pune, India

Experience Renge: 0 – 2.5 years

(1.) To collect, collate and publish project / program reports to various stakeholders (within and outside HCL)

(2.) To coordinate all periodic reviews, prepare MOMs and Track to closure of all action items

(3.) To monitor project health status and timely reporting on all aspects

(4.) To track progress on implementation of best practices, processes and standards / tools \

(5.) To execute resource management plan as defined by delivery managers (execute on-boarding, training and resource release, BRQs etc..)

(6.) To facilitate maintenance of central repository for all deliverables

For more details to apply, Click here!