Posted by Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Juior Digital Customer Experience Consultant – Amsterdam, Netherlands
Job Description:
As a Graduate in CIM, you will be taken on in our journey to improve customer contact, with this you will be responsible for advising, consulting and building Contact Center solutions for our customers. Typical day-to-day responsibilities will include the below:
Configuration and setup of different functionalities in leading Contact Center solutions
Integration of Contact Center solutions with other customer’s applications (i.e. CRM, SAP)
Customization of functionalities in Contact Center Solutions
Develop and execute test scripts
Work on Automatic Call Distribution, Interactive Voice Response, Automatic Speech Recognition, and Text-to-speech features within cutting edge Contact Center solutions
Qulification:
· Bachelor’s degree, preferably in Computer Science, Computer or Industrial Engineering, Management Information Systems, Business & IT or other related specialism
· Strong problem solving and analytical skills
· Ability to work collaboratively with global project teams
· Strong interpersonal and communication skills (Dutch and English)
· Candidates must have the ability to work and travel in the Netherlands and Europe without restriction.