Posted by Cognizant is a leading provider of Information Technology, Consulting, IT Infrastructure, and Business Process Outsourcing services. Cognizant single-minded mission is to dedicate our business process and technology innovation know-how, deep industry expertise, and worldwide resources to working together with customers to make their businesses stronger.
We are looking for Process Executive for an immediate need.
Job Description:
Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate.
Ability to front end learning sessions with Clients and train the teams. Quick learning and perfect change orientation ensure teams are get right inputs in right time.
Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions.
Proactively communicate the progress on tasks, failures, resolution and status on time.
Handle / Guide the team in managing escalations, expectations per timelines, for both customers and internal stakeholders.
Responsibilities:
Support conducting quality audits in time, ensure timely feedback to associates to improve quality, ensure errors are root caused, corrective and preventive actions are put in place by associate.
Ability to front end learning sessions with Clients and train the teams. Quick learning and perfect change orientation ensure teams are get right inputs in right time.
Effectively triaging the complex cases that need research and root causing, then working with internal and external parties complying to customer centric approach while strictly adhering to standard guidelines & work instructions.
Proactively communicate the progress on tasks, failures, resolution and status on time.
Handle / Guide the team in managing escalations, expectations per timelines, for both customers and internal stakeholders.
Basic understanding of sales operations, contract setup, contract workflows, billing and customer set up activities among other related processes.
Positive, proactive work ethic.
Experience in customer service and data entry.
Works well with others.
Good communications verbal and written.
Good skills with keyboard, numeric entry, and use of a mouse.
Ability to learn prescribed Work Instruction and follow the steps required to perform their assigned work.