Posted by Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.
Service Desk Analyst – L1
Job Description:
Good communication skills and customer management experience
Work experience with clients outside India or in onsite roles.
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Good Analytical & Coordination skills are essential.
Basic Customer service skills
Basic understanding of Computers and Trouble shooting skills required.
Customer service orientation and ability to work in a team
Good interpersonal and communication skills
Customer service orientation and ability to work in a team
Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
Strong keyboard skills
Ability to perform in adverse situations
English Business Level Proficiency
Technical Skill:
Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
Troubleshooting skills on VPN connectivity, dial up , wireless routers
Knowledge on active directory, domain controllers etc
Exposure to password reset tools
Troubleshooting experience using remote control tools
Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
Management Skills:
Skills in written and verbal communication.
Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolution.
Mandatory Skills:
Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
Good communication skills and customer management experience
Work experience with clients outside India or in onsite roles.
Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
Willing to work in 24×7 environment
Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc)
Troubleshooting skills on VPN connectivity, dial up , wireless routers
Knowledge on active directory, domain controllers etc
Exposure to password reset tools
Troubleshooting experience using remote control tools
Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.