Posted by Cummins is an American multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products.
HR IT Technical Support Analyst
Job Description:
Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.
Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
Facilitates new employee technology setup, including computer setup and delivery and system access.
Resolves issues and performs authorized changes and upgrades to existing systems.
Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
Performs root-cause analysis to identify issues.
Skills
System Change Management
Incident Management
IT Operational Support
Service Asset and Configuration Management
Request Fulfillment
Access Management
Service Level Management
Troubleshooting
Problem Solving
Optimizes work processes
Values differences
Organizational savvy
Education, Licenses, Certifications
College, university, or equivalent degree in Information Technology, Business or a related subject preferred.
Minimal relevant work experience required.