Posted by Cummins is an American Fortune 500 corporation that designs, manufactures, and distributes engines, filtration, and power generation products
Customer Service Advisor – Parts in Scoresby, Australia
Description
Provide support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, with a primary focus on online inquiries.
Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers through various media.
Resolve customer issues through an understanding of Cummins processes, systems, and practices.
Escalate complex issues providing documentation through process.
Provides feedback to support improvement projects intended to improve customer experiences and organizational goals.
Provides suggestions on how the existing processes can be made more customer centric or efficient.
Understands existing and new Cummins processes, systems, and practices.
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict – Handling conflict situations effectively, with a minimum of noise.
Customer focus – Building strong customer relationships and delivering customer-centric solutions.
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Minimal or no work experience required.
Based at the Cummins Support Centre in Scoresby, the Customer Service Advisor – Parts position is responsible for the receipt and processing of customer orders from a variety of channels, including telephone, email and ecommerce portals. This position works a rotating roster.
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