Posted by Cummins is an American multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
Customer Order Management Representative
Job Description:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:
Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
Knowledge of Quality Management Systems.
Support Supervisor with hosting customer visits at local facility.
Prepare and distribute standard and customized internal and customer reports.
Understand Customer Order Management policies, procedures and metrics.
Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
Participate in/lead process improvement projects.
Education & Experience
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
College or equivalent degree preferred.
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.