Posted by Overview
At Atos, as a global leader in secure and decarbonized digital business technology, our purpose is to help shape the future of the information space.
Would you like to be the part of the team that every day makes the world more comfortable place? Do you like helping others and learn new things?
If so, we have something for you!
We are currently looking for Junior IT Support Specialist with German.
Junior IT Support Specialist with German
Possible future roles:
Quality Analyst
Service Delivery Supporter
Team Manager
Second Line Support Engineer
Job Description:
Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
Delivering professional and prompt service to the clients
Keeping records of all customers enquiries in the reporting system
Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
Sending more complex enquiries to the relevant IT Support Team
Skills:
Very good (min. B2) spoken German
Good understanding of English (min B1+)
Good communication skills and the capacity to work as a true team player
Problem solving attitude and efficient task management skills
Basic experience in Windows OS and MS Office
Working experience is not necessary as on-the-job training will be provided
Customer service experience will be an asset
Willingness to work on shifts (7AM-7PM) 8h/day or 24/7
Nice to have:
Basic IT background and eagerness to learn and develop in variety of IT areas
Wellbeing programs & work-life balance – integration and passion sharing events
Private medical and dental care
Benefits platform – shopping, cinema, sport etc.
Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
Courses and certifications e.g. Google Cloud, AWS, ITIL
Conferences and Expert Communities
Gift packages for special occasions: Easter, Christmas, Children’s Day
Appreciation for seniority: additional days off, Atos Jubilee gifts
Remote working or commuting allowance, relocation package
Charity and eco initiatives
What happens next?
Quick conversation with HR (via MS Teams)
Interview with a Manager/IT expert/project representative
Feedback (1-5 business days after the interview)