Posted by At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair.
Field Service Technician
Job Description:
As a Field Service Technician, you will apply technical expertise, peer collaborating, diagnosis tools and analytical practices to resolve customer issues, taking care of our customer IT operations by delivering outstanding on-site support.
Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities
Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments
Perform troubleshooting, parts replacement, system upgrades and deployments
Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 1-3 years of professional technical work experience with an Associate’s Degree or greater in a technical discipline
- Experience in a customer facing role and self-motivated your work with passion and enthusiasm
- Ability to lift to 30-60 lbs. when necessary
- Responsible for daily travel in a designated territory, be on call at select times, work Overtime hours, and have a reliable automobile to arrive at customer locations
- Have a sense of urgency, communicate effectively, and have a keen attention to detail