Posted by Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
Join us as a IT Service Operations Analyst on our Information Technology team in Bangalore to do the best work of your career and make a profound social impact.
Analyst, IT Service Operations
Job Description:
As an IT Service Operations Analyst, you will ensure holistic support, proactive monitoring, and overall health of IT applications, IT tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. You will also work with other IT groups, vendors and business units to lead, monitor and resolve system outages.
Troubleshoot low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
Communicate within functional teams to provide problem resolution updates
Utilize internal resources and teammates to investigate technology and comprehend procedures
Monitor and react to output from tools and systems and apply this information to process improvement projects
Qualification:
1 to 2 years of related experience with technical aptitude
Intermediate problem-solving and troubleshooting skills
Communication and customer service skills
Ability to adapt to change
Bachelor’s degree Desirable