Posted by
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Specialist IT Application Management
Job Description:
Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
Communicates primarily within functional teams to provide problem resolution updates
Strives to understand and leverages technical and incident communication structure
Utilizes internal resources and teammates to investigate technology and comprehend procedures
Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects
Reviews and analyzes company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases
Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
Typically receives confirmation from more senior team members to move forward with complex system changes
May assist in problem recreation and root-cause analysis with senior staff
Adheres to standards, documented procedures, and technical improvements that are already established and implemented
Properly escalates more complex instances to more senior team members
Graduation a Must
Service Desk Experience
1-4 years of relevant experience
Good Communication Skill
Good knowledge in MS office, Windows operating systems, hardware & Networking & COTS Application
Willing to work in 24*7 environment, Voice process & in shifts
ITIL V3 Foundation
To Apply,Click here!