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Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Thin Client (virtualization, Server) on 06 July – 3 Opening(s)
Walk-In Interview on
6th July 2019 | 1:00 PM to 5:00 PM
Venue :
Dell Technologies, Plot # 42, Hitec City Layout,
opposite to Deloitte, Madhapur, Hyderabad – 50008
Contact: Arsha Manuel
Key Responsibilities:
Provide Technical support to Dell customers and partners via phone, email, or chat.
Support associates, answer questions about installation, operation, customization, performance, and usage of Dell CCC/Wyse products (Thin Clients), SDN Products & Networking.
Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues
Effectively communicates procedural and technical issues to internal and external customers in a fast-paced and customer critical environment
Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources
May triage unresolved software issues according to department procedures and answer technical questions, resolve or escalate problems
After training/learning period, manages own schedule of cases, which includes determining priority levels and sometimes will include negotiating and setting expectations with customers
Maintains/builds relationships with other groups that impact the technical aspect for support services (e.g. tool content teams, product group)
Essential Requirements
Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking
Microsoft Server OS 2003/2008/2012, SQL Server
VMware – VMWare View (VCA/VCP is a plus), Virtual Machine Management, VM Storage, VM Networking
Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP)
Citrix – Citrix XenApp & XenDesktop (CCEA is a plus)
Strong written/verbal communication & interpersonal skills
Strong telephone etiquette skills
Knowledge of products, customer service, policies and procedures
Problem-solving skills
Ability to work in a high-pressure environment
Any Graduates with minimum 6 months – 3 years Technical Support Experience
Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.
Contact Company: Dell International Services India Private Limited