Posted by Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the “Big Four” accounting organizations and the largest professional services network in the world by revenue and number of professionals with headquarters in London, United Kingdom.
Associate Analyst – Resource Management – Hyderabad
Job Description:
• Coordination of daily activities with direct contacts in Australia
• Accurate processing of various requests in related systems and update excel files as per business requirements
• Proactively respond to all the requests receive in the shared mailbox
• Ability to respond to simple scheduling requests assigned to the individuals
• Prepare and roll out simple scheduling reports which are primarily prepared in excel
• Responding to client facing team member queries concerning engagement planning
• Processing engagement and resource planning updates
• Resolve any conflicts while updating the leaves and connect proactive with client managers and other audit professionals in Australia
• Actively take part in business calls, communicates clearly on daily, weekly and monthly basis as per the requirements of the group
• Create employee availability reports highlighting the available bandwidth ( extra time available with the resource), conflict management on projects and other standing reporting activities for the group
• Intermediate knowledge of Excel, Word and PowerPoint
• Ensure all the requests in the inbox are actioned within the agreed SLAs
• Conducts basic due diligence at his/her end before reaching out to Australia stakeholders on any of the query
• Record and capture process updates on real time basis and ensure standard operating procedures are updated for the region managed from Hyderabad
• Process all the assigned requests as per the desired levels of accuracy
• Share process related updates with team members and also update the same on the process documents
• Be an effective team player and contribute to team’s success by adhering to all KPI
Required:
• Any graduate with Advanced MS Excel skill
• 0-3 years of work experience
Key Skills Required:
• Good presentation skills in terms of clear English diction supported by high quality written capabilities.
• Good interpersonal skills and commitment to supporting an integrated service delivery team (based offshore)
• Passion for learning and developing soft & technical skills.
• Shows initiative and is proactive in seeking resolution of issues and in learning the business.
• Understands the critical importance of achieving deadlines and identifies issues that may impact on our service delivery.
• Pays attention to detail.
• Good problem solving and analytical skills (ability to think outside the box when required) is essential
• MS Office suite; high proficiency with MS Excel.
• Experience in operational management, logistics, planning, reporting and analysis
• Database reporting packages (such as Report Builder, Crystal Report Writer, COGNOS)
• Exposure with any HRM tools such as PeopleSoft
• Candidate must have a logical bend of mind and should be able to conceptualize and build workflow charts, flowcharts and process maps
• Experience in automation tools and techniques is desirable
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