Posted by
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States,
Business Technology Analyst – Customer Interaction Center
Excellent communication skills, written and oral – confident in dealing with all levels of clients, both internally and externally
Provide personalized customer service by responding to the needs of the customers
Enter contacts into call tracking system and manage those issues to resolution
Function in a close team environment and communicate within the team as a single unit
Knowledge sharing and work flexibility in a close team environment
Consistently meet client expectations and project deadlines
Work to develop customer service, probing, and research skills
Evaluate problems of the customers and provide logical lasting solutions
Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Refer more complex issues or reconfigurations to senior specialists
Demonstrate capability of handling high work pressure during peak seasons
Personal Characteristics:
Excellent written and verbal communications skills at the business and technical level
Self-starter with solid analytical and problem solving skills
High level of attention to detail, ability to execute and deliver project deliverables on budget and on time, and multi-task in a dynamic environment
Ability to integrate rapidly with existing team
Good personal organizational skills
Ability to interact with individuals at all levels of the organization
Strong commitment to customer service
College coursework: Any Full Time Graduation
To Apply,Click here!