Posted by IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group
We are seeking for a talented Associate System Support Analyst to join our team. You will ensure successful completion of regular operational activities, monitor systems and services, report incidents to support teams and support IT Services Chennai office for DHL’s desktop support environment.
Associate System Support Analyst
Location: DHL Careers Chennai, India
Job Description:
Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.
Commit to the incident and standard request tickets and resolve according to SLA.
Responsibilities include the installation and upgrading.
Ensure the team meets SLA for incidents and standard requests.
Ensure service calls are addressed and resolved promptly.
Provide 1st level desktop support mainly for IT Services Chennai.
Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.
Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365.
Ensure the team meets SLA for incidents and standard requests.
Ensure service calls are addressed and resolved promptly.
Deliver agreed SLA and high availability.
Qualification:
Knowledge on performing desktop support for DELL & HP products.
Knowledge in Microsoft Windows 10 and Microsoft Office 2016/365.
CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.
Bachelor of Computer Science graduate or IT related discipline is an advantage.
Sound knowledge of troubleshooting processes and methodology.
Must possess team spirit; foster openness.
Must have good verbal and written communication skills.