Posted by DHL International GmbH is an international courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company delivers over 1.5 billion parcels per year.
Graduate Trainee- Service Desk
Job Description:
* Act as a single point of contact for phone calls and E-mails from staff regarding IT issues and queries 1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs, and Printers
* Receiving, logging and managing calls from internal staff via telephone and E-mail
* Maintain an Asset Database and track changes
* Troubleshoot basic network issues
* Escalate unresolved calls to the infrastructure support team
* Log all calls in the Service Desk Call Logging system and communicate progress in a timely manner
* Maintain a high degree of customer service for all support queries and adhere to all service management principles
* Create user accounts, reset passwords, and create groups
We will need you to possess the following essential qualities and skills:
* Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology or relevant fields
* Above 3.0 CGPA / Second Class upper (Hons)
* Less than 1-year working experience
* Basic knowledge of Unix /Linux based systems but has to show interest in this area of expertise
* Basic Database skills + SQL (Informix, Oracle)
* Basic programming skills in any programming language
* Basic Microsoft Windows OS operation
* Highly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skills
* All rounded individual with a deep interest in IT industry who enjoys challenges and strive to work with professionals in IT industry globally
* Able to quickly absorb professional knowledge, good in problem-solving, contribution and leadership
* Eagerness to take responsibility for complex processes and ability to multitask
* Excellent verbal and written English