Posted by The Emerson (A&C) Customer Care team provides services to Emerson (A&C) that enable them to attract and serve customers faster, with better quality. This includes a variety of responsibilities, including but not limited to quoting, order entry, resolving customer inquiries/issues, etc.
Commercial Support Specialist
Essential Responsibilities
• Accurately input orders from internal or external customers into Salesforce and/or other systems platforms
• Effectively retrieve, open, validate customer purchase orders prior to inputting in the Salesforce platform
• Perform timely requests to include processing returning material authorizations, credit and debit memo’s, address corrections and other customer inquires
• Support software fulfillment to ensure customer receipt of software via licensing platforms
• Support hardware fulfillment as it relates to communicating with customer the expected shipping dates and expedited order solutions
• Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
• Perform customer related financial transactions such as credit and debit memo’s per operating policies and procedures
• Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner
• Ability to resolve multiple customer facing inquiries from various mediums such as telephones, email and chat
• Able to perform in fast paced customer eccentric environment
• Navigate effectively within multiple tools, receivable systems and internal processes to deliver accurate and timely deliverable (SAP, Oracle, Salesforce, etc.)
• Other tasks assigned by Manager or applicable leadership
Qualifications/Requirements
High School Diploma / GED from an accredited school or institution
Fluent in English and Italian (*Any other language is a plus)
Desired Characteristics
• Strong organizational skills with ability to multi-task
• Ability to work effectively within cross functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country
• Customer focused, commercial skills and professionalism to interact with internal and external customer
• Strong written and verbal communication skills
• Strong interpersonal and problem-solving skills – coordination role
• Computer proficiency (Microsoft Office Programs)