Posted by The Facebook Apprenticeship We are seeking an individual interested in working systems technology and automation. This innovative role will have two components: Providing front-line IT support to Facebook employees (as detailed above), Proving and gaining confidence in creating automation and managing machines in an automated environment.
Apprentice Systems Tech
Job Description:
Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.
Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
Act as a stakeholder for driving enhancements and improving support for all EE.
Drive internal communication and priority within the business and Facebook headquarters to ensure consistency across the EE Organization.
Project manage specific IT components related to operational goals (new offices, office relocations, mergers & acquisitions).
Available to travel to other Facebook locations globally to support offices and wider EE teams.
Travel between Regional Area offices expected.
Ability to provide engaging, informative, well-organized evidential feedback where required.
Work proficiently with minimal daily guidance.
Minimum Qualifications
Graduate with an AA or BS degree in MIS or equivalent technical degree field. Completed course work in Linux/Unix Administration, Entry level Programing (python, ruby), Scripting
Proven relationship skills that carry across the technical spectrum
Preferred Qualifications
1+ years experience working with a ticketing system such as Asana, Remedy, ServiceNow, or equivalent. 1+ years experience in a technical support role in either a corporate or retail environment.